We're here to help

How do I cancel my subscription?

Your subscription is handled by Apple through the App Store, so you cancel it on your iPhone in a few taps:

1. Open the Settings app on your iPhone.
2. Tap your name at the very top, then tap Subscriptions.
3. Tap Nora Aware, then tap Cancel Subscription.

You keep access until the end of the period you've already paid for, and you won't be charged again. If you can't find it, email us and we'll walk you through it. If you bought the lifetime plan, there's nothing to cancel.

My progress has disappeared

Progress is saved on your phone and, if you're signed in to iCloud, in your own iCloud storage. If you've switched phones, make sure the new one is signed in to the same Apple account and give it a minute to catch up. Switching between the UK and US editions in Settings also resets progress, as the app warns before you do it.

Do you collect my data?

Almost nothing. There are no accounts, no sign up and no tracking. We don't show ads and we never sell your information. The only records we hold are purchase records that are not linked to your name, so the app knows what you have paid for, and anonymous crash reports from Apple so we can fix things that break. You can read the full privacy policy any time.

I think I'm being scammed right now. What should I do?

First, take a breath. You've done the right thing by stopping to check. It's always fine to say no, hang up or close a message. A real bank or company will never mind you taking your time.

1. Don't send any money, and don't share passwords, PINs or one-time codes with anyone.
2. Hang up the call or close the message. You don't owe anyone an explanation.
3. If it involves your bank, phone the bank using the number printed on the back of your card, not a number someone gave you. In the UK you can dial 159 to reach most banks.
4. If you've already paid or shared details, contact your bank straight away. In the UK, report it to Report Fraud on 0300 123 2040 (in Scotland, call Police Scotland on 101). In the US, report it to the FTC at reportfraud.ftc.gov.

When things have calmed down, feel free to email us about what happened. We can't recover money, but we're happy to help you understand it so it doesn't catch you again.

I've changed phones. How do I get my purchase back?

Open Nora Aware on the new phone, signed in with the same Apple Account you bought with. On the plans screen tap Restore purchase, or go to Settings and tap Restore purchases. Your progress comes back too if iCloud is switched on.

Can I set it up for my mum or dad?

Yes, and it's one of the most common ways people use Nora Aware. Install it on their phone, sit with them for the first module, and that's it. There are no accounts or passwords, so there's nothing for them to remember.

You don't need to pay twice. Nora Aware supports Apple's Family Sharing, so if you and your mum or dad are in the same Family Sharing group, one purchase unlocks the app on both phones. Open Settings on your iPhone, tap your name, then Family Sharing, to set a group up or add someone. If you'd like a hand, email us and we'll guide you through it step by step.

Can I suggest a topic?

Please do. There's a Request a lesson button on Home and in Settings, or just email us. We read every suggestion, and they shape what we write next.